What is the buySAFE Shopping Guarantee?

When you see the buySAFE Shopping Guarantee badge on a retailer's site, you can rest assured that your purchase is protected and the company is trustworthy. Merchants with the buySAFE Shopping Guarantee care about your satisfaction; you get identity theft protection, purchase protection, and a lowest price guarantee - all completely free.

What benefits are included with the buySAFE Shopping Guarantee?

In most cases, the following benefits are included with the buySAFE Shopping Guarantee: ID Theft Protection, Purchase Guarantee, and Lowest Price Guarantee. However, some benefits may not be available from all merchants. Refer to the merchant's website and click on the buySAFE Shopping Guarantee seal, or check your guarantee confirmation email to verify your benefit details and availability.

How does the buySAFE Shopping Guarantee work?

When you make a purchase from a buySAFE Shopping Guarantee retailer, you'll automatically receive a buySAFE Shopping Guarantee confirmation, which you can use if you need to file a claim. Enrollment is absolutely free and there is nothing extra to do on your end.

$10,000 Identity Theft Protection
If your identity is stolen or damaged, online or off, you'll have access to recovery services and be reimbursed for expenses up to $10,000 for costs like attorney fees, removing incorrect judgments, and disputing credit reports.

$1,000 Purchase Guarantee
If you do not receive the products or services ordered in accordance with the merchant's terms of service, we'll help to resolve the problem or issue you a refund up to $1,000.

$100 Lowest Price Guarantee
Online prices change all the time. If a merchant lowers the price of an item on their website, we'll refund you the difference, up to $100.

To file a benefit claim, you must Register and Log in and then file your claim. All benefit claims must be filed within 30 days of the date of purchase.

How long are the buySAFE Shopping Guarantee benefits valid?

The Guarantee automatically expires thirty (30) days from the date of purchase. All benefit claims must be made within thirty (30) days of the date of purchase in order to keep the benefits, even if all the terms of sale are not yet fulfilled. Once a valid benefit claim is made, coverage applies until the claim is resolved.

Does the buySAFE Shopping Guarantee cover international buyers too?

Yes, The buySAFE Shopping Guarantee applies to all buyers regardless of where they are located in the world. However, please note that the Identity Theft Protection benefits vary for US residents and non-US residents. See the Terms and Conditions for details.

How can I confirm a site is really a buySAFE Shopping Guarantee Merchant?

For sites displaying a buySAFE Shopping Guarantee Seal, simply click on the seal to verify. If you believe that you've encountered a merchant inappropriately representing themselves as a buySAFE Shopping Guarantee endorsed merchant, please report it to our fraud department at fraud@buySAFE.com.

If I have a problem transaction, how is a Purchase Guarantee claim filed and resolved?

We've had a great deal of experience making this a smooth process that an overwhelming majority of both merchants and buyers appreciate. We're committed to giving you an alternative avenue for getting your issue resolved in a fair and impartial manner.

In the rare instance that you have a problem with a guaranteed purchase, we recommend that you first contact the merchant directly to attempt to resolve the matter. Typically, you and the merchant can quickly resolve typical issues on your own without our intervention. If you and the merchant are unable to reach resolution, you can file a benefit claim.

Once a Purchase Guarantee claim is filed, we provide free Problem Resolution Services through which you and the merchant can "talk to" each other using a moderated online communication area. If the problem can't be worked out, our Problem Resolution Specialist will assist in finding a solution. For problems where a mutually satisfactory resolution cannot be found, or upon the request of either party, we will seamlessly refer the matter to buySAFE Claim Services, Inc. for a final coverage ruling.

When does the buySAFE Shopping Guarantee get involved in a purchase dispute?

We will only become directly involved in a dispute when either a merchant or you request our assistance.

How long do benefit claims typically take to resolve?

For Purchase Guarantees, problem resolution should take no longer than two weeks. It is often much faster.

Lowest Price Guarantees claim processing typically takes 5 to 10 business days.

For Identity Theft Protection, we'll put you in contact with Remediation Specialists as quickly as possible, typically within 1 business day.