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Frequently asked questions
Why should my business use the BuySafe shopping guarantee?
The BuySafe shopping guarantee helps your business establish credibility online and reach more potential customers. Offering a third-party shopping guarantee to customers provides added protection and validation that you are safe to buy from. In result, your business experiences a higher conversion rate, increase repeat buyers and higher average order amount.
Does the BuySafe shopping guarantee require additional customer support from my business?
No. If a customer has an issue with an order, we first instruct them to reach out to your customer support channels to resolve the issue and prevent chargebacks. If a claim is opened by your customer, our dedicated claim support team handles it to resolution.
How long are the BuySafe benefits valid?
The guarantees automatically expire thirty (30) days from the date of purchase. All benefit claims must be made within thirty (30) days of the date of purchase to keep the benefits, even if all the terms of sale are not yet fulfilled. Once a valid benefit claim is made, coverage applies until the claim is resolved.
Who is responsible for providing payments for the guarantees?
All claims are handled by our claim support team and paid out by BuySafe. There is no additional cost to you for any claims paid.
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