Jeffrey E. Grass
| President & CEO
Jeff is an experienced entrepreneur with a successful track record in bringing ideas to market. He joined buySAFE as the second member of the company's founding team and has been instrumental in shaping its direction. Today, as president and CEO, Jeff leads the company in executing against its strategic vision and oversees day-to-day operations of the business.
Prior to joining buySAFE, Jeff co-founded PayMyBills.com, an online bill management service. The company was an early success story in the dot com era, growing to more than 200 people and raising more than $35 million in venture capital prior to its sale. Before this, Jeff worked at Travelers Property Casualty Co., where he managed a $350 million book of surety guarantees and co-led the development of a new organization within Travelers Bond that wrote large surety guarantees for technology-based companies. His experience also includes serving as a strategy consultant with a focus on high tech companies at McKinsey & Company and as a visiting professor in managerial finance and business plan writing at James Madison University.
Jeff earned his Master of Business Administration from The Wharton School, University of Pennsylvania and a Bachelor of Business Administration from James Madison University, where in 2002 he was the youngest person in the school's history to win James Madison University's Distinguished Alumni Achievement Award.
| Vice President, Product & Technology
Rob is a technology professional with more than 20 years of experience spanning software engineering, research and development, quality assurance and IT operations. He has a successful track record in developing and implementing technology systems at emerging companies. At buySAFE, he leads the product and development for all buySAFE services and oversees the company's strategic technology initiatives.
Prior to joining buySAFE, Rob was vice president, technology, at Arlington, Va.-based Cyveillance. While there, he managed a technology operations team and focused on the rapid growth and evolution of the product portfolio, while maintaining its stability and scalability. Rob has held senior technology positions with two other emerging technology companies, Opion, Inc. and GivingCapital, Inc.
Rob began his career at UBS PaineWebber, Inc., where he was responsible for the design and development of the company's Online Services. Rob is a graduate of the University at Albany, State University of New York with a combined Bachelor of Science degree in computer science and applied mathematics.
| Vice President, Operations
Hans brings to buySAFE more than 20 years of experience in operations, customer support and sales. He is considered an expert in building and managing operations departments for technology-based organizations. At buySAFE, Hans has been a leader since its original founding in 2003, and he is currently responsible for the company's operations including customer and technical support, underwriting, dispute resolution, and finance functions.
Hans was most recently director of operations, sales and customer support for Idealab's Evolution Robotics, where he was responsible for running company operations (order fulfillment, inventory management including warehousing, purchasing, manufacturing and quality assurance), sales (Web, education and retail/distribution channels) and customer support (daily support and customer communications). Prior to that, Hans was vice president of customer service at XBEAMS, where he built the start-up company's operations and customer support functions to help the company to grow. His experience also includes serving as the vice president of customer service at PayMyBills.com, where he led the development and creation of the company's award-winning online customer service center, which he built from 1 to 80 employees. He also ran all aspects of the company's customer contact operations, including 24/7-customer service, quality assurance, training, marketing fulfillment, outbound telemarketing and operations/processing.
| VP of Marketing Operations, Analytics & Implementations
Michael is responsible for buySAFEs business analytics initiatives, including maximization of buySAFE's impact on online transactions and evaluation of opportunities for new revenue streams. He brings deep expertise in mathematical modeling of multivariate online transactional systems. Michael also leads the merchant solutions implementation team and oversees buySAFE's marketing operations.
Before joining buySAFE, Michael held senior level positions at Capital One Financial Services, where he led a variety of global operational and technological initiatives. He was a senior associate in the financial services group at Booz-Allen & Hamilton, a global strategy and consulting firm, as well as an analyst at Salomon Brothers, Inc. Michael holds an advanced degree in economics from the University of Chicago and a BS in Mathematics from Yale University.
| Vice President, Finance
Randy Klueger joined buySAFE, Inc. in 2009. He leads the Firm's internal financial operations.
In addition, Mr. Klueger serves as Chief Financial Officer of Washington, DC-based Core Capital Partners, an early-stage venture capital fund. Prior to joining buySAFE, Inc., Mr. Klueger was President of Klueger & Associates LLC, providing CFO services and counsel to middle-market companies including Jaeckle Distributors, Inc., SwapDrive, Inc., sentitO Inc., Covega Corporation, Claroes, Inc. and Core Communications Corporation. He spent the prior tens as Chief Financial Officer of Global Material Technologies, Inc. an international friction material company, and four years as President and Chief Financial Officer of Millennium Laser Eye Centers, a Virginia-based chain of refractive eye surgery centers. He received a B.B.A. from George Washington University.
| Vice President, Sales
Chris is a seasoned Senior Sales Executive an incredible background in leading high performing sales teams. He has led both inside and outside/enterprise sales teams throughout his career. Chris will focus his efforts on leading the sales team at buySAFE as well as working with the company's key partner, Symantec, to ensure consistency of process and execution at all levels.
Prior to joining buySAFE he started his sales career as a bag carrying sales rep at Ceridian and ended up leading the largest most successful field sales region in the company. He then lead all of Field Operations for Vovici, a Venture backed survey software company that was acquired by Verint. Most recently Chris lead the very large sales teams for Vocus and Cision who merged after both were acquired by GTCR.
Chris is a graduate of Loyola University in MD where he earned his B.A. in Communications.