Terms: Visa, MasterCard, Discover, American Express, Personal Check, Money Order, PayPal or Wire Transfer are accepted. All products come complete with manufacturer's warranty. 30 day money back guarantee on all items**, less any shipping charges or restock fees. **Special order items, Spa covers, Clearance Items and Electrical parts may not be returned unless defective. Most in stock items are shipped out and delivered within 7-10 business days via UPS or FED-EX . A 7.75% Sales Tax will be added to orders delivered to Nevada State addresses. Any order over 2,500.00 must be paid for with a Certified Bank Check or Wire Transfer. Returns / Credits: If you cancel an order, or return an item, you will receive a credit to your charge card, or a refund check (if refund is over 25.00) within 30 days, less any shipping or re-stock fees, where applicable. For more information about returns and warranties click here. Shipping To Hawaii, Alaska, Virgin Islands, APO's & Puerto Rico: We ship via US MAIL to these areas (on most items) and you will be notified of the additional shipping charges, in advance of us shipping out your order (for you to approve). Worldwide Shipping: Shipping To Canada: We now offer shipping to Canada, however you have to use this Special Order Form: Quick Product Order Form For Canada Worldwide Shipping: We now offer Worldwide shipping, however you have to use this Special Order Form: Quick Product Order Form For Worldwide Shipping Please note: Not all of our items can be shipped Internationally. If you order such an Item we will notify you by e-mail. Clearance Items: From time to time, we offer clearance products at a reduced price. There is normally limited stock on these items and they do sell out fast. These discounted items are sold on a first come, first served basis. If you order a clearance product and we run out of stock on it at the reduced price, we will contact you via phone or email and offer you the chance to purchase the item, as new, at the regular price (provided that we are still able to get the item). At that point, you can decide whether or not to purchase the new item or cancel the order. Clearance items are not returnable for any reason and all sales are final. General Company Secure Information: Our site is secured by Go Daddy Poolandspa.com Electronic Commerce Security & Privacy: Our site is secured by Go Daddy and Authorize.net for a private shopping experience. Our email mailing list and postal mailing list remain the exclusive property of Poolandspa.com. We do not sell or rent our mailing lists to anyone. We do not divulge any customer demographic information to any other entity for any other particular use other than providing information that was specifically requested by you. Our customer lists are used exclusively by us to send out newsletters, brochures, catalogs and announcements via both email and postal mail. If you wish to stop further transmissions of commercial email to you by us - it may be stopped at no cost to you by replying to remove@poolandspa.com with REMOVE in the subject line. We promptly honor all REMOVE requests.