buySAFE certifies this merchant is trustworthy and reliable, and we will guarantee it.
The seller of this item is a buySAFE Bonded Merchant, which means they:
- have passed the rigorous buySAFE certification process, which examines their reputation, selling history and financial stability
- are continuously monitored by buySAFE to ensure they honor their terms and conditions (see below)
The buySAFE 3-in-1 Bond Guarantee
For added peace of mind, you can guarantee this transaction with a buySAFE 3-in-1 bond guarantee for a nominal fee.
Backed by buySAFE and its partners – Liberty Mutual and Assurant – the 3-in-1 bond guarantee provides you for 30 days with:
A purchase Guarantee, up to $25,000:
This ensures that you will receive full reimbursement (up to $25,000 per item) in the unlikely event that this buySAFE Merchant does not honor its terms and conditions. The purchase guarantee ensures that:
- your item will be packaged and shipped via the promised shipping method
- your item will ship in the timeframe promised
- you will receive what you ordered as described online
- all payment methods indicated will be accepted
- all return and refund policies will be honored
A $10,000 identity theft protection
A lowest price guarantee
Learn more about the 3-in-1 bond guarantee benefits
How do I bond my transaction?
To bond this transaction, simply select the buySAFE Bond Guarantee option in your shopping cart.
When you complete your bonded transaction, buySAFE will send you an e-mail containing your surety bond and additional details about your coverage.
Merchant Terms and Conditions
The following terms and conditions apply to this transaction:
Products may be returned unopened for a refund within 30 days of you receiving the order and may be charged a 15% re-stocking fee at our discretion. You must fill out the Return Merchandise form and receive an RMA (Return Merchandise Authorization) number from us first. Items that are in un-sellable condition, no longer wanted, you changed your mind, missing parts or you ordered the wrong product will not be refunded.
If you return an item past our 30 day grace period without our prior approval, we will charge a 15% re-stocking fee deducted from your refund.
Please note that we will only refund shipping costs if the return is a result of our error up to $9.95, unless prior arrangements have been made with the return department. Return your item(s) using UPS ground, FedEx ground or standard U.S. Mail.
If you refuse your package you will be charged the original cost of shipping, even if you received free shipping, plus the cost of return shipping. Free shipping only applies when the product is kept. Unless we sent the wrong product or made some other error on shipping out your product.
If we are not able to cancel an order before it ships, you may still return the order, however you will be responsible for the cost of the shipping as well as the return shipping charges.
If your product is damaged in transit or defective upon arrival, we will exchange the product for you at no charge. We do request that if the package is received damaged, that you contact us within five days of the shipment being received.
You can expect a refund sent to your credit card company or PayPal within 14 business days of TotalVac addressing your return.
Were are not able to make exchanges, since you have to send back the product.
Note: Shavers, shaver parts, flat irons, hair dryers, trimmers, massagers, foot spas and other personal hygiene products can never be returned once opened.
Do not send us your old broken parts to see if we can get new ones. We can not accept them due to insurance and health liabilities.
How to Return Your Item
In order to return an item you will need to fill out our Return Merchandise Request Form. We will then provide you with an RMA (Return Merchandise Authorization) number to insure that your return is properly routed and that your refund or replacement is processed properly.